Frequently Asked Questions

Do I have to pay sales tax on my purchase?

No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add tax expempt information when you add your billing and shipping information.505

How can I contact someone in customer service?

Please email us at sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away). Or you can call us directly at Toll Free (866) 341-6790. This number is staffed from 9am to 5pm, Monday thru Friday, EST.506

What is the quality of your merchandise?

WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products available. We only sell those that meet our high expectations. If you ever have a concern please contact us. We care about quality!507

How will my order be shipped?

Orders under 70 pounds will generally be delivered via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Orders over 70 lbs are generally delivered by freight. Tracking numbers and shipping information will be sent via email.513

How long will it take for me to receive my order?

Once your order has shipped, it usually takes 2-6 business days for delivery. During the holiday season, and volume fluctuations, the expected time of delivery can be longer. We do our best to ship your order quickly, so you will receive it as soon as possible. “Usually ships in” is provided as an estimate of when that product generally ships from the vendor based on our past experience. This time may vary depending on the shipping company, inventory levels or production schedules which can change without notice. “Arrival times” to you will vary depending on the destination. 512

What about damages and repacement parts?

We will replace defective merchandise, or provide replacement parts, "hassle free." Arrangements and approvals, for returns and replacement parts, must be made within 2 business days of receipt. Contact us and we will replace any orders, or parts, with manufacturer's defects. Please do not assemble damaged merchandise. Remember to include the original packaging and parts with your return!508

Can I return my purchase?

You can return any order with no questions asked. You will receive a refund for the cost of the item you are returning minus any shipping costs (shipping costs cannot be refunded by WC Enterprises; all shipping charges are the customers responsibility) and a 15% restocking fee may apply. The restocking fee may be waived with additional orders. Full refunds will be made for damaged merchandise. Refunds may only be issued to the Credit Card used for the original purchase. Customers ordering with a Purchase Order are responsible to pay any/all shipping charges incurred by WC Enterprises via shipping companies on any return other than damaged merchandise. Arrangements, and approvals, for returns must be made within 2 business days of receipt. Do not assemble your purchase or open parts or packaging. You will need to include all original packaging and parts with your return. Call us at Toll Free (866) 341 6790, or email us to make arrangements for returns and to receive a Return Authorization Number. Items returned without receiving a Return Authorization Number will be refused and shipped back to the customer at their expense.509

How is my information secured?

We take protection of your information very seriously. Our web site uses the Secure Socket Layer, SSL, protocol to encrypt all of your ordering information before it is sent over the Internet. Our third party verification is done by a world leader in the security industry, Comodo Digital Certificates. In addition, sensitive information such as credit card numbers are encrypted on our server using the industry standard 128 bit encryption. Additionally, sensitive information is completely removed at regular intervals once the transaction has been completed. You can be certain that all possible precautions are taken to secure your information when ordering with us.510

Policy Changes

WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.511